Retention Marketing is the Heart of Sustainable Growth
Retencity is a full-service lifecycle & loyalty marketing agency built to unlock growth for fast-scaling brands. With decades of combined expertise in email & SMS, we design high-impact programs to drive sustainable revenue. Guided by our core values—Humanity First, Grow to Goals, Rise Together, and Candor—we deliver founder-level attention with a dedicated team of lifecycle veterans with an ever-expanding strategic brain trust, who live and breathe lifecycle strategy and management.
Email Marketing
By staying on the bleeding edge of the constantly evolving practice of advanced email marketing strategy & tactics, Retencity focuses on the pillars of segmentation, personalization, automation, and captivating design to build meaningful customer loyalty, day in and day out.
SMS + MMS Marketing
Embracing SMS + MMS from market inception to full inclusion in the forefront of retention marketing, Retencity believes in unified cross-channel messaging, leveraging customer behavior and advanced technology to meet customers on their preferred channel.
World-Class Design
Whether we’re dissecting the anatomy of an email, building custom HTML templates, GIF creation, animation, or the perfect combination to move hearts and minds, Retencity believes that creative execution is as integral to retention as it is to social media.
Onsite Customer Acquisition
Customer & contact acquisition is the fuel that a lifecycle marketing program lives on. At Retencity, we help brands test & optimize customer acquisition strategy, while tactically executing on email, SMS, web push, and mobile push onsite acquisition.
ESP Migration Services & MarTech Analysis
Are you looking for the right Email Service Provider for your business? With experience on every major platform, Retencity will guide your search, interviews, and migration, with meticulous attention to detail to help you make the right choice for your brand.
ESP Implementation & 3rd Party Integrations
Implementing a new ESP or 3rd Party Integration can be tedious, time consuming, and high risk. Retencity has refined processes and deep experience across the technology ecosystem to alleviate the stress of change, with clearly communicated expectations and thoughtful execution.
Loyalty Program Implementation & Management
Your customers may be loyal to your brand, but are you building loyalty with them? Whether it's simply digging into VIP segments, or constructing or managing points structures, memberships, tiered or referral based systems, Retencity thrives in leading the charge on loyalty program development.
Push Notifications & In-App Messaging Strategy & Execution
No mobile app strategy is complete without advanced mobile push notifications and in-app messaging as key components to driving engagement and awareness. Coupled with integrated or aligned technology for unified messaging across channels, Retencity helps brands realize full lifecycle capabilities to always meet customers on their preferred channel.
Subscription Growth & Management
While subscriptions are not the ideal fit for every brand, when they make sense, subscriptions can unlock predictable revenue, sustainable growth, and consistent returns. Retencity has run the gauntlet of opportunities scaling brands on subscription models, helping them to leverage accelerated growth.
A Proven Formula for Ongoing Success
This ain’t our first rodeo. We’ve carefully constructed tried and true processes and frameworks to accelerate growth with systems that perform.
Brand Deep Dive & Roadmap Development
No one knows your brand better than you, so through thoughtful questions, candid conversations, examination of assets, and historical analysis of your program, we submerge ourselves in your brand to start building at exactly the next best step.
Team Takeover & Execution Transition
At commencement of initial review, we present and discuss our findings, along with a course of action, and transition to full responsibility of ongoing program strategy, development, management and execution, beginning with low-hanging fruit, and quick win opportunities.
Ongoing Full-Service Strategy & Management
Off to the races, we continuously build side-by-side with your team utilizing a best-in-class test & learn framework, with ongoing reporting and analysis, adapting to your brand’s unique customer journey, customer needs, product(s), service(s), and program evolution.
Let’s Talk Shop!
We’d love to learn more about you and your brand goals.